>>> NOW TO AN iTEAM EXCLUSIVE
TONIGHT.
WE’RE GETTING A LOOK AT SHOCKING VIDEO
VIDEO OF AN XSRI DRIVER BEATING UP HIS PASSENGER.
THE MTA HAS ORDERED THE DRIVER
TERMINATED, BUT HE COULD STILL
BE ON THE ROAD.
>> I THOUGHT I WAS GOING TO DIE
THAT DAY.
>> Reporter: BROOKLYN’S KEESHA
JONES SAYS SHE CANNOT SHAKE THE
MEMORY OF A SIDEWALK BEATING
THAT WAS CAUGHT ON CAMERA.
>> I SAW THE DEVIL IN THAT MAN.
ONCE HE GOT STARTED, HE COULDN’T
STOP. >> Reporter: SHE’S A STROKE
VICTIM WHO ARE HAS TROUBLE USING
HER HAND.
AND SHE USES THE MTA’S
PARATRANSIT SERVICE TO GET
AROUND.
YOU MAY KNOW IT BY ITS SIGNATURE
WHITE AND BLUE BUSES.
BUT MORE THAN TWO-THIRDS OF THE
TRIPS ARE NOW CONTRACTED OUT
WITH SMALLER BROKER CAR
SERVICES. BACK ON NOVEMBER 1st, KEESHA
SAYS SHE BOOKED A TRIP WITH ONE OF THOSE BROKERS, A 3:30 PICKUP.
BUT JUST MINUTES INTO THE TRIP,
SHE AND THE DRIVER BEGAN
ARGUING.
>> HE’S ON THE PHONE.
HE’S LIKE SHUT UP, SHUT UP, SHUT
UP.
I SAID, NO, YOU SHUT UP.
I PROBABLY SHOULDN’T HAVE SAID
THAT. BUT THAT WAS MY REFLEX.
>> Reporter: KEESHA THOUGHT THE
ANGRY EXCHANGE WAS OVER WHEN SHE
GOT OUT OF THE VAN.
BUT THIS VIDEO, PROVIDED BY HER
ATTORNEY, SHOWS THE DRIVER
WASN’T DONE.
HE GETS OUT OF THE VEHICLE,
APPROACHES HER, AND STARTS
KICKING AND GRAPPLING WITH THE
DISABLED PASSENGER. THE iTEAM ASKED THE HEAD OF
ACCESS A RIDE.
>> DO YOU THINK THIS DRIVER SHOULD BE ARRESTED?
>> I CAN’T SPEAK FOR THE LAW.
I WAS HORRIFIED AT WHAT I SAW.
THAT IS NOT CUSTOMER SERVICE. >> Reporter: THIS MAN IS THE
MTA’S VP OF PARATRANSIT.
THEY KNOW THE DRIVER’S IDENTITY
AND ORDERED HIM TERMINATED FROM
THE BROKER SERVICE THAT DISPATCHED HIM.
BUT KEESHA SAYS MORE THAN A MONTH AFTER THE ATTACK, SHE WAS
STILL IN THE DARK ABOUT THE
DRIVER’S IDENTITY.
>> THIS MAN PLUNDERED ME, KEPT
KICKING ME LIKE A DOG.
>> Reporter: THE DRIVER’S FACE
IS BLURRY IN THE VIDEO.
AND WHEN KEESHA WENT TO THE
NYPD, SHE SAYS SHE WAS UNABLE TO
PICK HIM OUT OF A LINEUP.
BUT SHE EXPECTED THE DRIVER’S
INFORMATION WOULD HAVE BEEN
STORED ON HER ACCESS A RIDE APP.
IT WASN’T.
INSTEAD, IT SAYS, NO VEHICLE INFORMATION AVAILABLE.
>> BASIC TECHNOLOGY, A GPS,
KNOWING WHO YOUR DRIVER IS.
>> Reporter: THIS MAN IS
KEESHA’S ATTORNEY.
HE SAYS THE MTA SHOULD FOLLOW
THE LEAD OF OTHER RIDE SHARE
APPS AND KEEP RECORDS RIGHT ON
YOUR PHONE.
>> EVERYTHING IS TRACKED AT THIS
POINT.
YOU ORDER AN UBER, YOU ORDER A
RIDE SHARE, YOU ORDER A DINNER,
IT’S TRACKED.
WHAT THE CAR LOOKS LIKE.
YOU KNOW WHAT THE DRIVER LOOKS
LIKE IN MANY CIRCUMSTANCES, YOU
HAVE A PHOTO.
>> Reporter: THE MTA SAYS TRIP
DETAILS LIKE GPS ROUTES, DRIVER
NAMES, AND VEHICLE DESCRIPTIONS
ARE AVAILABLE IN CRIME, BUT
THEY’RE NOT STORED WITHIN THE APP’S TRIP HISTORY.
UPON REQUEST, THE MTA PROVIDES
THAT INFORMATION TO CUSTOMER.
BUT SO FAR KEESHA HAS BEEN
UNABLE TO GET IT. THIS ISN’T THE FIRST TIME THE
MTA’S BEEN CRITICIZED FOR LAX
MONITORING OF ACCESSORIZED
DRIVERS. THE CITY TROLLER -- FAILED TO
ENFORCE ITS OWN CONTRACT
REQUIREMENT THAT BROKER CARS BE
EQUIPPED WITH GPS.
>> THE BROKERS ARE A TREMENDOUS
BENEFIT.
THEY’RE SMALLER VEHICLES.
FOR SOME PEOPLE, THEY BLEND IN
WITH THE REST OF THE VEHICLES,
SO IT DOESN’T LOOK LIKE A BIG
BUS DROPPING YOU OFF.
>> Reporter: THE MTA SAYS ALL
VEHICLES ARE EQUIPPED WITH GPS
AND KEESHA HAS REQUESTED THE DRIVER INFORMATION SHE NEEDS TO
PRESS CHARGES.
>> CLEARLY HE’LL DO IT AGAIN.
>> Reporter: AND KEESHA WONDERS
IF THE DRIVER WHO ASSAULTED HER
MAY STILL BE BEHIND THE WHEEL. THOUGH HE WAS FIRE FRD
ACCESS-A-RIDE, HE MAY STILL BE
TRANSPORT RG PASSENGERS.
THE NYPD SAYS THE CASE IS STILL
OPEN.
>> THEY NEED TO GET THIS MAN OFF
THE ROAD BECAUSE HE’S ENRAGED.
>> KEESHA JONES JUST FILED A
NOTICE SHE INTENDS TO SUE THE MTA FOR WHAT SHE SAYS IS A FILL
YOUR TO MONITOR ACCESS-A-RIDE
DISPATCHERS AND BROKERED DRIVERS.
OUR INTERVIEW WITH THE HEAD OF